Terms of service

The terms and conditions mentioned below constitute a valid contract and have the value of a contract concluded between SC DINRA PARTNERS SRL and any client who uses the services of www.libelula-vesela.ro site.

Use, including visiting and buying products on www.libelula-vesela.ro website. implies acceptance of the terms and conditions that will be detailed in the following paragraphs.

For the best use of the site, which is managed by DINRA PARTNERS through the Shopify platform, it is recommended to carefully read these terms and conditions.

DINRA PARTNERS assumes the right to make any changes to these provisions, as well as any changes to the www.libelula-vesela.ro site, its structure or any other changes that could affect the site, without the need for prior notice to users in this regard.

Libelula-vesela.ro will not be held responsible for any errors occurred on the site for any reason, including changes, settings, upgrades, etc. If references are made to other sites, we do not guarantee and / or confirm in any way the type of information you will find on these sites. It is up to you whether or not you visit these sites or take into account or not the information found there.

By accessing the "Terms and Conditions" page you can always read the latest version of these provisions.

Copyright

The entire content of the www.libelula-vesela.ro site, including but not limited to texts, images, graphics, buttons, programs, web graphics, scripts and any other data, is the property of Libelula-vesela.ro and/or its associates and/or partners and/or its partners and/or suppliers and is protected under the Copyright Law and the laws on intellectual and industrial property rights.

Their combination is the exclusive property of Libelula-vesela.ro and is protected by Copyright Law and intellectual and industrial property laws.

The use without written consent of the Libelula-vesela.ro of any of the elements listed above is punishable according to the laws in force.

All programs used on this site are the property of Libelula-vesela.ro or its software providers and are protected by Copyright Law.

Any complaint and / or problem related to copyright compliance in connection with the entire content of the site Libelula-vesela.ro can be signaled by an email sent to office@dinra.ro.

Personal data and access to information contained on the site On the site Libelula-vesela.ro the user undertakes to provide true, correct, current and complete information, as specified in the user registration section.

Libelula-vesela.ro cannot be held responsible for errors resulting from the user's negligence regarding the security and confidentiality of his/her account and password. If we consider that this obligation is not respected by you, we reserve the right to block your access, for a determined or indefinite period, to the use of the services offered by us without any prior notice.

SC DINRA PARTNERS SRL guarantees the user limited access, in personal interest, to this site and does not give him the right to download, partially modify, reproduce partially or fully the site, copy, sell or resell, or exploit the site in any other manner, for commercial purposes or contrary to the interests of SC DINRA PARTNERS SRL,  without its written consent.

Any attempt to access the personal data of another user, to modify the content of our site or to affect the performance of the server on which our site runs, will be considered an attempt to defraud our site and will be the subject of a criminal complaint against persons who have attempted any of these actions.

The user's personal data may be used by Libelula-vesela.ro only for the stated purpose of this site. The information from the registration account as well as the data from the order form will only be used to send the user confirmation of orders. Information about possible promotions, announcements, etc. may be transmitted only with the prior consent of the customer by subscribing to the Newsletter service.

Libelula-vesela.ro only accept orders from persons over 18 years of age. This age limit does not apply when creating a user account.

All information on how your personal information is protected and processed can be found on the Personal Information Protection page (bottom left of the Home page)!

Privacy

DINRA PARTNERS undertakes not to transmit the personal data of www.libelula-vesela.ro site users to third parties and to use them only for the purpose of establishing contact with its customers, as well as for the purpose of informing them about aspects related to the operation of the site and its offers.

The Company will retain personal data and will use them for the purpose of informing users about the status of the account on the www.libelula-vesela.ro site, about the evolution and status of orders, as well as in evaluating the products and services offered. DINRA PARTNERS can notify users about current offers through newsletters, and can send greeting cards, gift coupons or other special messages. Also, the information collected through the forms filled in when creating a personal account may be used by DINRA PARTNERS to compile demographic and marketing statistics about its clients in order to improve the services offered to them, respecting the provisions of the laws in force.

DINRA PARTNERS does not promote SPAM, does not provide your email address. e-mail to third parties (natural or legal persons), does not sell or provide to third parties the e-mail addresses obtained through the site www.libelula-vesela.ro Also, DINRA PARTNERS does not disclose your personal data without your written consent. Your personal data may only be transmitted to the authorities entitled to verify commercial transactions or other legal checks, if this will be requested in accordance with the laws in force.

Any user who has provided his email address on the www.libelula-vesela.ro site can choose to delete it from our database.

DINRA PARTNERS cannot be held responsible for errors arising from the user's negligence regarding the security and confidentiality of his/her account and password on www.libelula-vesela.ro website.

In case of opting for online payment, card data processing is done on Banca Transilvania servers, and DINRA PARTNERS does not request or store any details regarding your card.

For information and support, you can contact us at office@dinra.ro. 

Information Security

Libelula-vesela.ro guarantees the security and confidentiality of data hosted and transmitted through its computer system. Libelula-vesela.ro does not guarantee for loss of information caused by any malfunctions or errors of the software with which the site is designed and hosted, nor does it guarantee that the site, server or servers, or emails sent by www.libelula-vesela.ro do not contain viruses or other harmful components. Libelula-vesela.ro is not responsible for malfunctions that endanger the security of the server on which the site is hosted.

Site and product responsibilities. Limitation of liability

Libelula-vesela.ro assumes no responsibility that the description of the products or any other content of the site is error-free or complete. In the event that the price of the product or any of its features or details have been incorrectly entered or displayed incorrectly, and the delivery has not yet been made, DINRA PARTNERS reserves the right to cancel the delivery of that product and to notify the client as soon as possible about the error.

The customer has the right to cancel the order if the new conditions dissatisfy him and if the order has not been delivered. Libelula-vesela.ro does not guarantee and cannot be held responsible for any damages arising from the use in any way of the products purchased through this site.

Libelula-vesela.ro does not guarantee and cannot be held responsible if the purchased products do not correspond to the purpose for which they were purchased. The products are accompanied by manufacturers' warranty certificates.

Libelula-vesela.ro will not be held responsible in case of any discrepancies or deficiencies regarding the products, their quality or any other aspects regarding these products.

Any complaint will be notified Libelula-vesela.ro within 48 hours of receiving the products, and it will be sent to the supplier of the respective products for resolution. Libelula-vesela.ro.ro will not be held responsible nor guarantee, in any way, for the operation of the site, for the information and content of the site, nor for the materials or products on the site.

The cheerful dragonfly will not be held responsible in case of any discrepancies or deficiencies regarding the products, their quality or any other aspects regarding these products.

The promotions displayed on the Libelula-vesela.ro are carried out within the limit of available stock. These promotions may be discontinued at any time without prior notice to the customer.

The maximum amount of financial obligations of DINRA PARTNERS, towards any client, in case of non-delivery, improper delivery or in any other case, is the value of the amounts collected by DINRA PARTNERS from that client.

DINRA PARTNERS is not responsible and cannot be held responsible in any way, directly or indirectly, for any damage and / or problem and / or shortcoming, direct or indirect, of any nature, as a result of using the services offered and / or products sold.

Prices

Product prices are those displayed for each product. Libelula-vesela.ro will be able to carry out promotional campaigns related to the products displayed on the site, promotions whose conditions will be established by the Libelula-vesela.ro.

Our employees contact each client by phone. Customer orders that do not respond to the order confirmation phone for two consecutive business days after placing the order will be deleted from the system.

Toy warranty

All toys sold by Lilelula-vesela.ro benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers. The products are new, in original packaging and come from sources authorized by each manufacturer.

The warranty will be granted for durable products, subject to compliance with the conditions of validity of the warranty.

Return of products

The customer has the right to notify in writing that he renounces the purchase, without penalties and without invoking a reason, within 10 working days of receiving the product.

The returned product must be in the same condition in which it was delivered (in the original packaging with all accessories, with intact labels and accompanying documents). The return costs will be borne by the customer and the reimbursement of the value of the product will be made within 30 days of return.

Applicable law. Litigation

By using (visiting or buying products) the site, the user or customer agrees that the Terms and Conditions of Use above supplemented with the Romanian laws in force will apply.

In case of any dispute that may arise between the user / client and DINRA PARTNERS and associates, the partners will first try to solve amicably, and if this resolution is not possible, the conflict will be settled in court in the locality where DINRA PARTNERS has its headquarters.

Independence of clauses

If any of the above clauses will be found null or invalid, regardless of the cause, this clause will not affect the validity of the other clauses. With the purchase and launch of the order, the customer accepts without objection the conditions and terms of use, their value being the same as a valid contract concluded.